This course equips learners with the essential technical skills and competencies to identify triggers in the service environment that lead to service challenges, apply service recovery procedures to respond to challenging service situations and report unresolved service challenges to the appropriate relevant stakeholders.
- Services Challenges
- Service Recovery
- Service Escalation
This course is primarily designed for new entrants to the retail sector and/or those who are employed in the retail sector such as :
- Retail associate
- Sales assistance and/or retail operation executive
This include the matured workers, housewives and retirees re-joining the workforce, individuals opting for a career switch from non-retail to retail sector.
Course Training Duration :
Mode of Training :
Funding Validity Period :
04 Jul 2019 – 02 May 2021
Participants of the programme should have basic English proficiency.