This course equips participants with the essential technical skills and competencies to deliver quality service to customers by establishing customer’s requirements, recommending product and service based on customer’s needs and expectations, closing sales to create a positive customer experience while maintaining a positive image and persona when interacting with customer.
- Maintaining Professional Image and Persona
- Know your customers
- Delivering Go-the-Extra-Mile Service
- Delighting Customer
- Handling Customer’s Handling Customer Issues/Complaints, Exchange, Returns and Refunds
This course is primarily designed for new entrants to the retail sector and/or those who are employed in the retail sector such as:
- Retail Associate
- Sales assistance and/or retail operation Executive
This include the matured workers, housewives and retirees re-joining the workforce, individuals opting for a career switch from non-retail to retail sector.
Course Training Duration :
Mode of Training :
Funding Validity Period :
02 May 2019 to 01 Apr 2021
Course Fees :
Participants of the programme should have basic English proficiency