Fri, 15 Oct

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Singapore, 2 Kallang Avenue #03-08 CT Hub S

Service Planning & Implementation

Learners will be able to: 1. Recognise One’s Role in the Service Value Chain 2. Deliver Service according to Organisational Standards 3. Escalate and Follow Up on Performance Issues

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Time & Location

15 Oct 2021, 9:00 am – 6:00 pm

Singapore, 2 Kallang Avenue #03-08 CT Hub S

About the Event

Service Planning and Implementation can help learners to identify their roles in the service value chain, and the service standards in their organisation and how they can work with the team to solve service performance issues, and if necessary, to escalate accordingly. This module can help many businesses, including our clients put their Service Vision into practice, at a personal level, for each service staff.

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