The withdrawal process and documentation required will be the same as the deferment process, as per B1 above.
Yes, an Administrative Fee of SGD21.40 (including GST) will apply per trainee requesting for deferment / withdrawal / replacement if the request was received by Adept Academy less than 14 calendar days before the commencement of the training.
You can send further queries to email@example.com and we will endeavor to response to you within 3 business days from receipt of your queries.
Refund process will defer between individual and corporate registration. Amount of refund will also depend on when the request is made and received by Adept Academy. For the amount of refund, please refer to C2 below.
Refund will only apply if you withdrew from the course that you have signed up.
The amount of refund will depend on when the withdrawal request is made and received by Adept Academy, regardless of the reason for withdrawal.
Please refer to the refund table below:
|Receipt of Written Withdrawal Request||Quantum of Refund for Fees Paid & Applicable Fee|
|More than 14 calendar days before Training Commencement Date||100% Less Administrative Fee*|
|7 – 14 calendar days before Training Commencement Date||50%|
|Less Than 7 calendar days before Training Commencement Date||0%|
* Administrative Fee is SGD21.40 (inclusive of GST).
With effect from 3 November 2014, Singapore Workforce Development Agency (WDA) has replaced hardcopy certificate issuance to electronic certificate (e-Cert) issuance to trainees who have attended and successfully attained the required competency in the Singapore Workforce Skills Qualification (WSQ) training modules.
For more details on the certificates issuance, you can visit WDA’s website at www.wda.gov.sg.
You can expect your e-Cert to be available within 2 working days after Adept Academy submits your results to WDA.
To download your e-Certs, you will be required to log into your account in SkillsConnect System (at https://www.skillsconnect.gov.sg) using your SingPass ID and password. After successfully logging into SkillsConnect System, please follow the following steps:
You will receive an email or SMS notification from WDA once the e-Cert is available for downloading from your SkillsConnect System.
A SOA is a Statement of Attainment for the specific module that you have participated and assessed to be competent in.
For the WSQ Retail Framework, you will need to complete 3 Core and 5 Elective Modules so that you can receive a Certificate In Retail Operations issued by Singapore Workforce Development Agency (WDA).
With the completion of the Certificate level, you may wish to progress to an Advanced Certificate in Retail Supervision and Subsequently to a Diploma in Retail Management.
To obtain your full Certificate, Advance Certificate and/or Diploma through Adept Academy, you will need to successfully complete your last competency module with Adept Academy.
You will be required to visit Adept Academy’s office during our operating hours, together with the original hardcopy of SOAs and/or e-Certs of the required modules, and your original identity document that you have used to register your course module(s) with.
There are numerous government-funded schemes available for both self-sponsored individuals and employers to leverage on.
Please visit WDA website (at www.wda.gov.sg) under “For Individuals” and “Funding for Individuals” for more details.
Please visit WDA website (at www.wda.gov.sg) under “For Employers” and “Funding for Employer-Based Training” for more details.
We will endeavor to deliver excellence customer experience to all our customers. So we may at time delight or fall short of our customers’ expectations. Regardless, whether we have delighted or fall short of our customers’ expectation, we welcome your feedback or any improvement escalation as we strive to continuously do our best. So please feel free to drop us your comments at firstname.lastname@example.org or you could send via our online form by clicking here.